Call One Data Services markets itself as a innovative technology partner with our clients. We strive to go beyond simply offering pipes like many of our competitors do. Call One Data Services maintains a very robust post installation suite of services – many of which are provided free of charge to a customer as a pure value add.
All public IP circuits (DS1 and above) are pro-actively monitored. Often, Call One Data Engineers are aware of a customer outage BEFORE the customer. We frequently generate pro-active repair tickets on our customer’s behalf. Our goal is to streamline the repair process as best we can – being proactive instead of reactive.
Call One’s NOC engineers are equipped to provide clients the best possible ownership experience. Our monitoring/alert system is completely turnkey. Call One engineers are notified via email within seconds of an outage on a monitored circuit. Macro-variables such as network weather reporting and correlated outage notifications are taken into account by our NOC engineers when assessing network issues. We use this information to proactively interact with our clients. Additionally, full bandwidth utilization and connectivity reporting are available on demand to our clients.
These service offerings give our clients a competitive edge. The client can rely on the fact that the Call One Data Services team has the experience and expertise to offer complex IP solutions with great confidence.
Our uniqueness is our flexibility and ability to adapt to our clients needs with the large pool of vendors in our arsenal. We’re not limited by geographic region or by price constraints. The combination of our pricing options and our technical expertise allows us to think outside the box and present network solutions that our competitors have difficulty matching. Call One Data Services – offering a true Client/Technology partnership.