The voice over IP (VoIP) market is poised for “rapid growth,” according to Digital Journal, with a predicted $140 billion market value by 2021. Why the big push for digital telecoms? Companies recognize the need for agile, on-demand communication services able to keep pace with cloud initiatives and BYOD trends. However, simply adopting VoIP services doesn’t guarantee superb call quality. Here’s a guide to tracking down and correcting top VoIP issues.

Connecting Relationships

Today I was privileged to attend the Chicago Charity Challenge Award ceremony. What the Cha Cha (as the Challenge is affectionately known) teams were able to accomplish this year is simply amazing. Double the dollars and hours from last year, totaling an amazing 14 million dollars and 46,000 volunteer hours!

As I listened to the award winning teams of charities and Chicago businesses describe the impact they’ve made here in our community, it wasn’t the dollars or hours—as impressive as those are—that hit me. What struck me was something even more important that the challenge has achieved: creating and building “connecting relationships.” What are “connecting relationships”? They are the deep, personal relationships between individuals formed through mutual trust and respect, coming together to achieve a common purpose. Whether it was Mesirow Financial engaging personally with residents of the Brighton Park community to help achieve a better Chicago or rookie participants Astellas and Deloitte who worked, respectively with Have Dreams and the Anixter Center to personally engage with individuals with challenges to provide opportunity or just companionship. The common theme through it all was connecting relationships, and what makes these connecting relationship particularly compelling is that the benefit was two way—benefitting both the corporate and charity participants.

The ability to be a part of these connecting relationships is the one thing I love most about the privilege of working at Call One. Every day, we form and foster those connecting relationships with our customers, and our employees. It’s not just about delivering products that meet our customers’ needs or providing a great employment environment and great benefits for our employees. It’s about the connecting relationships we form on an individual and personal level with our customers, and with each other at Call One, that makes the difference, just like the connecting relationships the Cha Cha teams have formed that make Chicago such an exceptional place to live and work.

Congratulations again, to all of the 2015 Cha Cha teams and sponsors, for all of the connecting relationships you have formed and continue to grow. And, thank you, Call One employees not only for your sponsorship and support of the Cha Cha, as well as the connecting relationships you form with our customers, but also for the connecting relationships we’ve formed and continue to grow here at Call One.